First-time users must register to use the system.
*Initial registration takes approximately one business day in order for Keio to verify registration details and personal identification materials. After this process is completed, users will be able to submit requests to issue official certificates.
*If you got a graduate account by completing an "Request to Add Graduate Account" during the registration period, you do not need to register to use the system.

【First-time Users】
Initial Registration

• Certificate Issuance Service Login Manual (for alumni and those who have left Keio)

For information on how to switch language for certificate issuance service, please click here.

Initial registration (first-time user application)

1. Access the "login page"
2. Enter your email address *This will generate an automatic confirmation email to your given address
3. Continue to the applicant information registration page and submit the given fields. (Please complete the "procedures for changing one's name" if necessary.)
4. The university (the office from your affiliated campus) will verify your proof of identification and approve your registration. *This process takes approximately one business day.
5. Log in for the first time (using the initial password provided to you through your registered email.)
6. Set up your personal password (this completes the registration process.)

Other notes for Initial Registration (first-time user application)

• In general, applications will be processed by 5:00 p.m. the next business day. However, should there be any discrepancies between your application and Keio's enrollment database, it may take longer than usual to approve your registration.
• Your registration will be processed and approved by the office on the campus where you graduated, completed your program, or were enrolled at when you withdrew from the university. In general, these offices will not be able to process requests during weekends, national holidays, summer and winter holidays, January 10 (the Anniversary of Yukichi Fukuzawa's Birthday), and April 23 (Keio Foundation Day).
  →Service Hours and Contact Information for each Campus
• Please enter your current legal name under "applicant information."
• For the "Academic Program," select whichever is relevant to the certificate you wish to receive. For instance, if you need an undergraduate degree certificate, select "Undergraduate Faculty (Bachelor's Degree)" from the available options. If you need certificates for multiple academic programs such as a diploma for an undergraduate and graduate degree, first enter your enrollment details for only one of your programs. After you log in to your account, you will then be able to select "Add Another Student ID Number" from the system menu.
• Make sure that your inbox is set up so that you can receive emails from "no-reply-crt@info2.keio.ac.jp"
• As a general practice, certificates will display your name as it was when enrolled in your academic program. (If you have completed the procedures for changing your name in the system, the certificates will display your newly registered name.) If you have changed your name since leaving Keio University (graduated, completed, or withdrew from your program), and you wish for your issued certificates to display your current name, please complete the process for changing your name through the applicant information registration page during your initial account setup.
  → Procedures for changing one's name or surname, or reverting to one's previous name
• Depending on when you were enrolled at the university, your name (written in alphabetic characters) may not be registered in the enrollment database. For such individuals, certificates may not immediately be available to be printed using alphabetic characters the day your registration to use the online system is approved. In such cases, please log in after 7:00 a.m. the next day to complete your certificate issuance request.

(1) Printing at a convenience store

The process from login to issuing a certificate

Previous Users
login page

• Certificate Issuance Service Login Manual (for alumni and those who have left Keio)

For information on how to switch language for certificate issuance service, please click here.

1. Access the"login page"
2. Enter your registered email address and personal password.
3. Select which certificate you wish to print.
4. Select which convenience store you wish to use to print the certificate (Seven-Eleven, FamilyMart, Lawson)
5. Choose a payment method
6. Complete your payment
   Once your payment has been processed, you will receive an email with the information needed to print the certificate at your chosen convenience store.
   (For Seven-Eleven, you will receive a "Printing Reservation Number. For FamilyMart and Lawson, you will receive a "User ID Number.")
7. Enter "Printing reservation number" or "User number" at the multi-function copy machine at your chosen convenience store and issue the certificate.

Convenience stores that can be used

FamilyMart, Lawson, and Seven-Eleven stores (listed in alphabetical order) in Japan that have multi-functional photocopying machines.
(This service cannot be used outside of Japan.)

Printing Time Limit

Seven days after submitting your request.
*Requests will expire and no longer be available to print after midnight on the 7th day elapsed since your request was submitted. Please be aware that fees will not be reimbursed.
*If making the payment at a convenience store (cash payments), please pay at the store within the first 7 days of submitting your request.

(2) Online Delivery of Electronic Certificates (PDFs)

This function is used to send a download link of an electronic certificate (PDF data of certificate) directly to an employer, overseas educational institution, etc. PDFs are delivered time-stamped and digitally signed to guarantee their authenticity.
All users are requested to confirm the following precautions before submitting an application.

The process from login to issuing a certificate

• Certificate Issuance Service Login Manual (for alumni and those who have left Keio)

For information on how to switch language for certificate issuance service, please click here.

1. Log in to the Certificate Issuance Service
2. Enter your registered email address and personal password.
3. Select "Send online"
4. Select the certificate for which you will apply
5. Select payment method
6. Register submission information
7. Complete payment of issuance fee
8. Application complete
   Applicant: The applicant will be notified of the application details by email to their registered email address.
   Certificate recipient: An email will be delivered with the link to download the electronic certificate (PDF).

Confirmation of delivery status and resending

An email notification will be sent to the applicant when the company/organization to which the certificate was delivered has checked the certificate for the first time. Delivery status can be confirmed from the Certificate Issuance Service. For instructions on the procedure, please refer below.

Confirmation of delivery status

1. Log in to the Certificate Issuance Service
2. Select "Application list"
3. Select a certificate that has been delivered online to view the details

＊Delivery status will be displayed as follows.
・If the recipient has checked the certificate: Confirmed
・If the recipient has not checked the certificate: Unconfirmed

Resending an electronic certificate (PDF)
＊It is only possible to resend a certificate when the certificate in question has not been checked by the recipient.

1. Log in to the Certificate Issuance Service
2. Select "Application list"
3. Select the certificate you wish to resend and view the details
4. Click the "Send again" button at the bottom of the screen
5. Enter the email address for resending and click the "Proceed" button
   ＊Fields other than the email address for resending (such as the name of the recipient) cannot be changed.
6. Click the "Apply" button at the bottom of the screen

Notes on applying for electronic certificates

• Before utilizing this function, please send the URL for this page to the person to whom the certificate is to be sent, and obtain their approval of the details outlined in "Online delivery of electronic certificates (PDF)." (If you are sending to a Japanese educational institution, etc., please direct them here (Japanese page).)
• The name of the company/organization to which certificates are to be sent, as well as the corresponding email address, must be entered at the time of application. The destination company/organization name is printed on the certificate. Certificates without this information are invalid. Only one recipient may be entered for each time you apply. If you wish to send certificates to more than one recipient, please repeat the process for each recipient.
• If you are sending a digital certificate directly to WES (World Education Service), please add the Reference Number at the end of the name of applicant on the "Information of Recipient" screen and send to submit@wes.org.Please check here for details.
• In the case that you are submitting an application to an overseas educational institution or similar, and are asked to enter your ID (examination number) or other information, please enter this into the "Recipient registration" screen, in addition to the applicant's name. *Ex.: Applicant name: KEIO, TARO (ID: ABC123456)
• If there is some reason why the digital certificate cannot be sent directly to the recipient (e.g., if the file must be uploaded as a PDF to an external system to submit it), please enter in your own email address instead into the portion of the application which asks for the recipient's email address. This will allow you (the applicant) to download the digital certificate. However, when submitting this certificate, you must keep it in its original PDF formatting. Do not combine it with other PDF files or submit a printed version of the digital certificate.
• The download link for the electronic certificates is valid for 3 months from the date of application.
• If you forge or modify a certificate issued by the University, you may be criminally liable for Counterfeiting of Private Documents with Seals, Alteration of Private Documents with Seals, or Unauthorized Creation of Private Electronic or Magnetic Records.

Service availability

24 hours a day, 365 days a year
*excluding periods that some services may be suspended due to website or university maintenance
*We will perform periodic maintenance checks towards the end of the Spring and Fall Semesters (late September/Late March-Early April).
Details will be made available when maintenance schedules are finalized.

Payment methods for issuing certificates, etc.

Credit cards: VISA, Master Card, JCB, American Express, Diners Club
Payment methods for issuing certificates, etc. Credit cards: VISA, Master Card, JCB, American Express, Diners Club Convenience stores (cash payments): FamilyMart, Lawson, Seven-Eleven Other forms of payment: D-Barai, Softbank Matomete Shiharai, PayPay, Apple Pay
*You will not receive a receipt (ryoshusho) after paying for this service. If you need a receipt (ryoshusho), please make your request to issue a certificate directly at the reception desk on campus. If you are paying in cash at a convenience store, you will receive a regular "receipt of payment" or "itemized receipt of purchased items."

Precautions for using this service

• If you have submitted a request for the wrong number or type of certificates, we cannot offer refunds for any reason once the issuance fees have been paid.
• Certificates printed at convenience stores cannot be "securely sealed" (sealed in an envelope and delivered). If you need your certificate to be securely sealed, please use one of Keio's other methods to issue a certificate. Please note that we cannot generate refunds once you have paid the issuance fee for any reason, including if you were unable to have your certificate securely sealed
• The certificates printed using this service will carry a digital watermark with POPITA to prevent forgery. This means that you will not be able to make copies of the certificates.
  *POPITA is a registered trademark of NTT WEST, Inc.
• Certificates issued using digital watermarks from POPITA are not accepted by the Ministry of Foreign Affairs (ministry and diplomatic missions overseas). If you need to submit certificates to the Ministry of Foreign Affairs, please use one of the Keio's other methods.
• Multi-functional photocopy machines
  

  Seven-Eleven	These stores often have Fuji Xerox multi-functional photocopy machines installed that are compatible with "Netprint." Click here for more details Multi-functional photocopy machines may not be available at some locations. Click here to search for stores.
  FamilyMart, Lawson	These stores often have Sharp Corporation multi-functional photocopy machines that are compatible with "Network Print Service." Click here for more details. "Network Print" may not be available at some locations. Click here to search for stores.

• How to pay using cash at convenience stores
  

  Seven-Eleven

  Bring the "Payment Reference Number" or "Payment Slip" that you received after submitting your request to the register at your chosen convenience store. When using the "Payment Reference Number," you can either print it out or write it down ahead of time. When using a "Payment Slip," either print it out or use a smartphone to scan at the convenience store. *If you wrote down your "Payment Reference Number," tell the staff at the convenience store that you are "making a payment for an online purchase." You can complete the transaction as follows: Seven-Eleven:Payment methods

  FamilyMart Lawson

  These locations use "SmartPit," a convenience store cash payment system. You can use the "SmartPit number" received when you submitted your online request in order to generate an "application ticket" through your local convenience store's multimedia terminal. You then pay at the cash register. You can complete the transaction as follows FamilyMart: Multimedia terminal "FamiPort" ・Lawson: Multimedia terminal "Loppi"

After accessing the Certificate Issuance Service, you can change the language to English from the "LANG" pull-down menu in the upper right corner on the screen.

When you first login to the Certificate Issuance Service

You can switch the language from the pull-down menu in the upper right corner of the "Mail address setting(メールアドレス設定)" Screen displayed after logging in to keio.jp.

For the second and subsequent login

You can switch the language on the "Graduate login(卒業生ログイン)" screen displayed after logging in to keio.jp.

For questions or inquiries regarding payment methods or the online system (having trouble logging in, did not receive an email, etc.)

Certificate issuance service call center (available 24 hours a day)
06-6809-4327

*For inquiries concerning the content of certificates such as enrollment details, grades, or similar issues, please contact the Academic Affairs Office at the campus where you graduated, completed your academic program, or were enrolled at when you withdrew from the university.

• Service hours and contact information for each campus