• Certificate Issuance Service Login Manual (for alumni and those who have left Keio)

First-time users must register to use the system First-time users must register to use the system
*Initial registration takes approximately one business day in order for Keio to verify registration details and personal identification materials. After this process is completed, users will be able to submit requests to issue official certificates.
【First-time Users】
Initial Registration

Initial Registration (first-time user application) -Process for issuing a certificate

1. Access the "login page"
2. Enter your email address *This will generate an automatic confirmation email to your given address
3. Continue to the applicant information registration page and submit the given fields. (Please complete the "procedures for changing one's name" if necessary.)
4. The university (the office from your affiliated campus) will verify your proof of identification and approve your registration. *This process takes approximately one business day.
5. Log in for the first time (using the initial password provided to you through your registered email.)
6. Set up your personal password (this completes the registration process.)
7. Select which certificate you wish to print.
8. Select which convenience store you wish to use to print the certificate (Seven-Eleven, FamilyMart, Lawson)
9. Choose a payment method
10. Complete your payment
    *Once your payment has been processed, you will receive an email with the information needed to print the certificate at your chosen convenience store.
    (For Seven-Eleven, you will receive a "Printing Reservation Number. For FamilyMart and Lawson, you will receive a "User ID Number.")
11. Issue the certificate at your chosen convenience store.

Other notes for Initial Registration (first-time user application)

• Your registration will be processed and approved by the office on the campus where you graduated, completed your program, or were enrolled at when you withdrew from the university. In general, these offices will not be able to process requests during weekends, national holidays, summer and winter holidays, January 10 (the Anniversary of Yukichi Fukuzawa's Birthday), and April 23 (Keio Foundation Day).
  →Service Hours and Contact Information for each Campus
• Please enter your current legal name under "applicant information."
• For the "Academic Program," select whichever is relevant to the certificate you wish to receive. For instance, if you need an undergraduate degree certificate, select "Undergraduate Faculty (Bachelor's Degree)" from the available options. If you need certificates for multiple academic programs such as a diploma for an undergraduate and graduate degree, first enter your enrollment details for only one of your programs. After you log in to your account, you will then be able to select "Add Another Student ID Number" from the system menu.
• Make sure that your inbox is set up so that you can receive emails from "no-reply-crt@info2.keio.ac.jp"
• As a general practice, certificates will display your name as it was when enrolled in your academic program. (If you have completed the procedures for changing your name in the system, the certificates will display your newly registered name.) If you have changed your name since leaving Keio University (graduated, completed, or withdrew from your program), and you wish for your issued certificates to display your current name, please complete the process for changing your name through the applicant information registration page during your initial account setup.

→ Procedures for changing one's name or surname, or reverting to one's previous name

• Depending on when you were enrolled at the university, your name (written in alphabetic characters) may not be registered in the enrollment database. For such individuals, certificates may not immediately be available to be printed using alphabetic characters the day your registration to use the online system is approved. In such cases, please log in after 7:00 a.m. the next day to complete your certificate issuance request.

• Certificate Issuance Service Login Manual (for alumni and those who have left Keio)

For those who have already made an account and used this service (and who remember which email address they registered) please go to the login page.
Previous Users
login page

The process from login to issuing a certificate

1. Access the"login page"
2. Enter your registered email address and personal password.
3. Select which certificate you wish to print.
4. Select which convenience store you wish to use to print the certificate (Seven-Eleven, FamilyMart, Lawson)
5. Choose a payment method
6. Complete your payment
   Once your payment has been processed, you will receive an email with the information needed to print the certificate at your chosen convenience store.
   (For Seven-Eleven, you will receive a "Printing Reservation Number. For FamilyMart and Lawson, you will receive a "User ID Number.")
7. Issue the certificate at your chosen convenience store.

Convenience stores that can be used:

FamilyMart, Lawson, and Seven-Eleven stores (listed in alphabetical order) in Japan that have multi-functional photocopying machines.
(This service cannot be used outside of Japan)

Service availability

24 hours a day, 365 days a year
*excluding periods that some services may be suspended due to website or university maintenance
*We will perform periodic maintenance checks towards the end of the Spring and Fall Semesters (late September/Late March-Early April).
Details will be made available when maintenance schedules are finalized.

Payment methods for issuing certificates, etc.

Credit cards: VISA, Master Card, JCB, American Express, Diners Club
Payment methods for issuing certificates, etc. Credit cards: VISA, Master Card, JCB, American Express, Diners Club Convenience stores (cash payments): FamilyMart, Lawson, Seven-Eleven Other forms of payment: D-Barai, Softbank Matomete Shiharai, LINE Pay, PayPay, Apple Pay
*You will not receive a receipt (ryoshusho) after paying for this service. If you need a receipt (ryoshusho), please make your request to issue a certificate directly at the reception desk on campus. If you are paying in cash at a convenience store, you will receive a regular "receipt of payment" or "itemized receipt of purchased items."

Printing Time Limit

Seven days after submitting your request.
*Requests will expire and no longer be available to print after midnight on the 7th day elapsed since your request was submitted. Please be aware that fees will not be reimbursed.
*If making the payment at a convenience store (cash payments), please pay at the store within the first 7 days of submitting your request.

Precautions for using this service

• If you have submitted a request for the wrong number or type of certificates, we cannot offer refunds for any reason once the issuance fees have been paid.
• Certificates printed at convenience stores cannot be "securely sealed" (sealed in an envelope and delivered). If you need your certificate to be securely sealed, please use one of Keio's other methods to issue a certificate. Please note that we cannot generate refunds once you have paid the issuance fee for any reason, including if you were unable to have your certificate securely sealed
• The certificates printed using this service will carry a digital watermark with POPITA to prevent forgery. This means that you will not be able to make copies of the certificates.
  *POPITA is a registered trademark of NTT Advanced Technology Corporation.
• Certificates issued using digital watermarks from POPITA are not accepted by the Ministry of Foreign Affairs (ministry and diplomatic missions overseas). If you need to submit certificates to the Ministry of Foreign Affairs, please use one of the Keio's other methods.
• Multi-functional photocopy machines
  

  Seven-Eleven	These stores often have Fuji Xerox multi-functional photocopy machines installed that are compatible with "Netprint." Click here for more details Multi-functional photocopy machines may not be available at some locations. Click here to search for stores.
  FamilyMart, Lawson	These stores often have Sharp Corporation multi-functional photocopy machines that are compatible with "Network Print Service." Click here for more details. "Network Print" may not be available at some locations. Click here to search for stores.

• How to pay using cash at convenience stores
  

  Seven-Eleven

  Bring the "Payment Reference Number" or "Payment Slip" that you received after submitting your request to the register at your chosen convenience store. When using the "Payment Reference Number," you can either print it out or write it down ahead of time. When using a "Payment Slip," either print it out or use a smartphone to scan at the convenience store. *If you wrote down your "Payment Reference Number," tell the staff at the convenience store that you are "making a payment for an online purchase." You can complete the transaction as follows: Seven-Eleven:Payment methods

  FamilyMart Lawson

  These locations use "SmartPit," a convenience store cash payment system. You can use the "SmartPit number" received when you submitted your online request in order to generate an "application ticket" through your local convenience store's multimedia terminal. You then pay at the cash register. You can complete the transaction as follows FamilyMart: Multimedia terminal "FamiPort" ・Lawson: Multimedia terminal "Loppi"

For questions or inquiries regarding payment methods or the online system (having trouble logging in, did not receive an email, etc.)

Certificate issuance service call center (available 24 hours a day)
Weekdays 9:00--17:00 : 052-265-8397
Weekdays 17:00--9:00 the following day, and all day on weekends and holidays : 06-6809-4327

*For inquiries concerning the content of certificates such as enrollment details, grades, or similar issues, please contact the Academic Affairs Office at the campus where you graduated, completed your academic program, or were enrolled at when you withdrew from the university.

• Service hours and contact information for each campus