Available Hours

24 hours a day, 365 days a year
*Excluding maintenance hours for commercial services and the university's operational suspension periods.
*Regular maintenance is performed around the end of the Spring Semester (late September) and the end of the Autumn Semester (late March to early April).
Detailed dates will be announced once the schedule is finalized.

Payment Methods

• Credit Card: VISA, Master Card, JCB, American Express, Diners Club
• Convenience Store (Cash Payment): Seven-Eleven, FamilyMart, Lawson
• Other Electronic Money, etc.: Docomo Pay, SoftBank Collective Payment, PayPay, Apple Pay

※Please note that Keio University cannot issue receipts for certificates obtained through the Certificate Issuance Service.
For cash payments made at convenience stores, a "Payment Receipt" or "Statement of Transaction and Receipt" will be issued at the register after payment.
For payments made by credit card, Pay services, transportation IC cards, or carrier billing, please contact your respective payment provider.
If you require a receipt issued by Keio University, please apply for your certificate at any campus service counter.

• Service Hours and Contact Information for Each Campus Office

General Notes on Using the Certificate Issuance Service

• If you complete an application with an incorrect number or type of certificates, the paid certificate issuance fee, etc., will not be refunded for any reason.
• Convenience Store Cash Payment:

  Seven-Eleven

  Payment is made by presenting the "Payment Slip Number" or "Payment Slip" issued at the time of application to the register at each store. If using the "Payment Slip Number," please print it or write it down. If using the "Payment Slip," please print it or present the barcode on a smartphone, etc. ※If you have a memo of the "Payment Slip Number," please tell the store clerk it is a "Payment for Internet Shopping." Instructions for operation are as follows: ・Seven-Eleven: Payment Method (Japanese)

  FamilyMart Lawson

  Uses the convenience store cash collection service "SmartPit." Based on the "SmartPit Number" issued at the time of application, an "Application Ticket" is issued at the "Multimedia Terminal" in each store, and payment is made at the register. Instructions for operation are as follows: ・FamilyMart: About the "FamiPort" Multimedia Terminal (Japanese) ・Lawson: About the "Loppi" Multimedia Terminal (Japanese)

Notes on Applying for Convenience Store Printing

• Certificates printed at convenience stores cannot be securely sealed (placed in an envelope and sealed for delivery). If secure sealing is required, please do not use this service and apply via a different method. Note that refunds of the certificate issuance fee, etc., for certificates for which payment has already been completed will not be issued, even if the reason is that secure sealing is not possible.
• Certificates issued at convenience stores are protected by an electronic watermark (to deter forgery using POPITA technology). They cannot be used if copied.
  ※POPITA is a registered trademark of NTT West Corporation.
• The Ministry of Foreign Affairs (MOFA Headquarters and overseas diplomatic missions) does not accept certificates issued at convenience stores. If submitting to MOFA, please select receipt by mail.
• Installation of Multi-Copy Machines:

  Seven-Eleven	Multi-copy machines compatible with Fuji Film Business Innovation Corp.'s "NetPrint" are installed. Details here (Japanese). Some stores do not have multi-copy machines installed. Search for stores here (Japanese).
  FamilyMart Lawson	Multi-copy machines compatible with Sharp Corporation's "Network Print Service" are installed. Details here (Japanese). Some convenience stores do not support the Network Print Service. Search for stores here (Japanese).

• The convenience stores that can be used are those in Japan that have multi-copy machines installed at Seven-Eleven, FamilyMart, and Lawson (in alphabetical order).
  ※Cannot be used at overseas stores.
• The printing deadline is 7 days from the application date.
  ※Note that after 0:00 AM on the 8th day, printing will no longer be possible, and the issuance fee will not be refunded.
  ※If paying in cash at a convenience store, please complete the payment and printing at the convenience store within 7 days of the application.

Notes on Applying for Electronic Certificates

• Before using this function, please inform the contact person at the recipient company/organization of this page's URL and obtain their consent regarding the contents described in "About Online Delivery of Electronic Certificates (PDF)". (If sending to an overseas educational institution, please provide this link (English page).)
• You must enter the recipient's name (company/organization name) and the recipient's email address when applying. The recipient's name will be printed on the certificate. A certificate without the recipient's name is invalid. You can enter only one recipient per application. If sending to multiple recipients, please apply again.
• When sending an electronic certificate (PDF) directly to WES (World Education Service), please append your Reference Number to the end of your name on the "Recipient Registration" screen and set the recipient email address to submit@wes.org. Please check here (English) for details.
• If submitting to other overseas educational institutions and an ID (examinee number) or similar is requested, please append it to the applicant's name on the "Recipient Registration" screen. (Example: "Applicant Name: KEIO, TARO (ID: ABC123456)")
• If there is a reason why the electronic certificate cannot be sent directly to the recipient (e.g., you need to upload the PDF data to the recipient's system), you can enter your own email address in the recipient email address field to download the electronic certificate yourself. However, when submitting, you must submit the electronic certificate as the downloaded PDF data. Merging multiple PDF files or printing and submitting them is not allowed.
• The download link for the electronic certificate is valid for 3 months from the date of application.
• Forgery or alteration of certificates issued by Keio University may result in criminal charges, such as forgery of a private document with a seal, alteration of a private document with a seal, or unauthorized creation of private electromagnetic records.

Checking Status and Resending Electronic Certificates (PDF) Online

An email notification is sent to the applicant the first time the recipient company/organization confirms the sent certificate.
The delivery status can be checked via the Certificate Issuance Service. Follow the steps below:

1. Access the "Login Site"
2. Select "Application List"
3. Select the certificate sent online to view the details.

*The delivery status will display as follows:
・If the recipient has confirmed the certificate: Confirmed
・If the recipient has not yet confirmed the certificate: Unconfirmed

*Resending is only possible if the recipient has not yet confirmed the sent certificate.

1. Access the "Login Site"
2. Select "Application List"
3. Select the certificate to be resent to view the details.
4. Click the "Resend" button at the bottom of the screen.
5. Enter the new recipient's email address and click the "Proceed" button.
   ※Items other than the new recipient email address (such as recipient name) cannot be changed.
6. Click the "Apply" button at the bottom of the screen.

Notes on Applying for Receipt by Mail

• If you request certificates from multiple campuses, shipping may take several business days.
• Issuance and shipping may take several business days, depending on the year of enrollment and the type of certificate.
• A system usage fee (450 yen) is added to the certificate issuance fee and postage for each application.
• The maximum number of certificates per application is 10 copies in total.
• For certificates not listed in the application options, please select "Other" and provide the certificate name and recipient details.
  Example: Museum Curator Qualification Certificate, Library Science Certificate, Certificate of Credits Acquired at the Open University of Japan, Request Form (LSAC: Transcript Request Form, NY Bar: Form Law School Certificate, etc.)
  ※Certificates related to teaching qualifications (e.g., Certificate of Academic Proficiency) cannot be applied for. Please apply using the method described on the Certificate Issuance Application page of the Teacher Training Center Website.
  ※For special certificates for the Faculty of Science and Technology (Engineering)/Graduate School of Science and Technology (Engineering), please contact the following in advance:
  　Student Affairs Office, Faculty of Science and Technology (Yagami): 045-566-1463
• Please note that for the Law School (Graduate School of Law), if you withdraw, the grades for all courses taken in your final year of enrollment will be invalidated and will not be listed on the transcript (except for withdrawal on March 31 after receiving a promotion decision).
• Request forms or other specified recipient forms can be accepted as PDF uploads, but if the original form is required for submission, please mail it separately. In this case, enter a note in the "Remarks" field indicating that the original form will be mailed.
• If you wish to send mail to a country where EMS mail service is suspended, please inquire in advance.
  If a non-mailing delivery method is specified for an overseas institution, please inquire in advance.
• Mailing addresses are limited to the applicant's address or an address specified by an overseas graduate school or institution for direct submission.
• If you wish to be notified of the EMS shipment completion and tracking number, please write this in the "Remarks" field. We will notify you when the shipment is completed. (Excluding Policy Management, Environment and Information Studies, and Graduate School of Policy and Media).
• Once payment is complete, you cannot change the number of copies, postage (recipient region), or cancel the application. Furthermore, no refunds will be issued for any reason. If additional copies are needed, please apply again for the required amount (postage and system usage fee will be incurred separately).
• Issuance may be refused if the purpose of the certificate issuance is deemed inappropriate.
• Due to the impact of global circumstances, significant delays or suspension of international postal services may occur. Please note that if you specify a country where EMS mail service is suspended as the mailing address, we will not be able to ship the certificate. Please check the Japan Post website (Japanese) for EMS availability. If you wish to send to a country where service is unavailable, please contact the campus from which you graduated, completed, or withdrew before applying.
  ※If the payment procedure has been completed, we will not refund the postage or the difference for alternative shipping methods due to the suspension of EMS mail service.

Inquiries about Payment Methods and System Operation (Cannot log in, Email not received, etc.)

Certificate Issuance Service Call Center (24-hour support)
06-6809-4327

※For inquiries regarding certificate content, such as student records or grades, please contact the Student Affairs Office of the campus from which you graduated, completed, or withdrew.

• Service Hours and Contact Information for Each Campus Office